My Sony kp-57ws500 is stuck in standby mode, the front two red lights are lit and do not blink. TV turns off or randomly restarts. 'No Information' or 'Loading' in the Guide A YouView Box FAQ This is usually a tell-tale sign that you're disconnected from the internet. We have an older Phillips HD TV & it shows the info. For about the first month or two, when the INFO button was pushed, the TV would display program information (i.e. Accepted Solution. I followed al … read more. To the right of this is Google Play Movies & TV. I just got this response from Sony after my second email to them: We have checked our resources and would like to inform that after the Android Oreo update the Program Guide has been terminated on the TVs. I've read online and attempted: rescan all channels factory reset the tv and configure from scratch I have no access to DVR service , etc either. Visit https://www.antennaweb.org for more information on antenna selection and setup. it is slow to respond to commands it ignores channel changes and requires a second input. The guide will then show a list of all channels and will show the local ones twice. Compatible Pluto TV Devices . While the hardware-related problems are covered elsewhere in this guide, there are a few things you can try on the Windows software side. The TV Guide listings should begin to populate in 24-48 hours. Can't get any program information on new LG HD TV. Once this is selected a full program guide is displayed, it will give you all details of each program, cast/crew, related programmes and videos, option to record etc. Why do I sometimes get no signal or poor reception only during the day? From the new iPhone SE and iPad Air 5 to a pro-level Mac Studio suite powered by upgraded Apple silicone, the March Apple Event had plenty to offer. Select Settings. To the right of this is Google Play Movies & TV. My SONY LED TV has no picture but it has sound. I have a Sony KD-55X8509C tv and the Sony remote for it worked perfectly until recently. Associate Degree. May 20, 2019 at 6:02 PM Digital Antenna TV Guide has No Program Information for channels that recently changed frequency. A Complete Guide to Fixing Netflix Issues on Fire TV Stick Netflix is the most-used app on my Fire TV Stick. It used to work well with my old Sony TV , but since i brought this new TV, unable to connect with Apple TV, Can anyone tell me what do i need to do to connect my new Sony TV with Apple TV The remote works perfectly for everything else except the tv guide.. It just says " no data available " for every channel. Channel guide stopped working - "No Data Available". If you do not see Refresh Internet Content, return to the Settings screen and continue below. Press the CBL button on your remote control and then press the Guide or Menu button again. After downloading, the app is automatically installed and added. Select Network. Message 1 of 3. I've tried using flashlight to check for any picture on the screen but seems like I cannot see any. Gracenote has everything update since 4/2018. There is a solid network connection. Note that live playback isn't affected and you should still be able to watch live TV on YouTube TV. The TV Guide provided in the Sony TV Apps (Powered by Gracenote) does not show any program information (No program information is shown in each time slot for each channel). How well did this answer your question? First, check that the TV is set to the correct Source or Input. Quote: Originally Posted by tylerSC /t/1442655/sony-tv-no-longer-receives-tv-guide-data-over-the-internet#post_22649605 Unfortunately the TV Guide data is no longer provided by Rovi/TVGOS. Select channels as "Favorite" for an experience tailored to you. In the sources bar, select channels to view live TV. Why does the audio on my Sony TV sound lower on TV3 than other . Select the channels you want to add as your favorites. 5 biggest announcements from the March Apple event! Our DIRECTV expert will diagnose your problem and walk you through the fix. Network, WiFi & Internet. Select Refresh Internet Content, then try Netflix again. Connectivity Guide. Make sure the TV and source device are both turned on, then disconnect the HDMI cable from one of the devices and then connect it again. Best of all, this customer support is free to all DIRECTV subscribers! 0% 25% 50% 75% 100%. The picture does not come up when I press the power button. (The availability depends on region) Receive over-the-air HD broadcasts with an HD-quality antenna connected directly to the back of your TV. After latest update, program guide doesn't work right . If that doesn't fix it reboot your gateway (pull plug for 15 secs and let it fully reboot) then reboot the dvr again. (I use a Humax Freeview Box with my present Sony TV and I'm not sure if that makes a difference.) Sony said the Apple TV app is not available on Sony TVs at this time. #1. TV selections and genre guide work, but when click on guide it says no service is available LCD / LED TV (ANDROID) 015BA7 USER-975830, jesslton1.5640701824996465E12, and 3 others like this. F.A . When viewing live TV you can access the on-screen guide by pressing the TV button, which pulls up several. Keep the remote and the TV box within paring distance (about within 10 inches) Press the Voice button on the remote, then press the [OK] and [Return] buttons together until the indicator light flashes for pairing. When I press guide on the remote, up pops a screen guide titled Guide - Streaming channels.Underneath this is the current date and a heading entitled Play Movies & TV. 2. Internet connection is fine. Give these steps a try and we'll see if we can connect you: Check your cables Restart your router Restart your TV Check your network connection status Further help See all Guide results For most apps, you will want about 100 MB free; this gives the app enough space to work and perform its task. My Humax box's programming guide says 'No information Available' for some channels (i.e BBC2 BBC4 & Ch5) and yet provides it for others (BBC1, BBC3 & Ch5+1). The way I use the TV guide now is to have an internet connection and select 'Guide' on remote, press 'Options', then scroll up to 'Launch Guide and Search'. Pricing will vary based on various factors, including, but not limited to, the customer's location, package chosen, added features and equipment, the . Per Gracenote, they have received many complaints about Sony's TV Guide when using an antennae which I have. Physical damage. An internet search came up with advice to press the red reset button inside the little door on the receiver. Trending Topics. If not, please contact our Product Support at 1-800-421-1404. Same here. Poor audio quality, mechanical sounds or no audio. yeah that would make sense, though don't think all the TV's with the TV Guide are listed on that site because my sony isn't and it does have it. We have a Sony television with youview. To correct the issue of the guide showing no data, please perform the following: Unplug the power cord and unscrew the coaxial cable from the back of the box. External inputs & peripherals (USB, HDMI, Screen Mirroring/Cast/AirPlay, Bluetooth) No audio, poor audio quality or mechanical sounds. Everything is connected correctly for all TV's. How to activate Voice Guide narration on your Sony TV. Both are hooked to cable TV (no box used). If your "No Signal" message is not due to incorrect Source or Input is selected, then it's most likely caused by setup or antenna fault. To do so, on the Sony Support Website click on Contact us. There is no picture on the television from the Audio/Video stereo system. Jan 16, 2011. My Sony Smart TV is a waste of money its sound quality is poor it regularly switches to internet or chromecast by itself . When the language for the on . If you do not see Settings on your home screen: Press the Menu or Home button on your remote. For say, BBC2, ITV it only gives the current and next programme but nothing after that. The next time you're experiencing reception problems, trying making an adjustment to the antennae before resorting to more complicated troubleshooting options. There's no SONY logo during startup but there's an obvious very dim light. No image is output from the TV screen when the receiver is in standby mode. Try Netflix again. Guide button on remote doesn't bring up same guide as before. 19,444 satisfied customers. With over 190 different channels to choose from, you won't get bored. Can't get any program information on new LG HD TV. Its icon appears in the list of installed apps, allowing you to launch it. I was just wondering if anyone on here had this problem.When I press the guide button on the remote there are a lot of channels which have the message No Event Information.So in order to watch a program on one of these channels I have to do a digital retune which temporarily solves the problem.If I then turn the TV off for a while the problem re-appears when I turn it back on it seems I have . (19,098 Views) The Auto TV Guide auto loaded and worked perfectly from the first year. TV turns off or randomly restarts. Perhaps change the direction it's facing or shift the angle. Wrong or multiple audio / Audio missing for some services / Audio and video not synchronous. Also Read: Lynda account for free 2019 (100% free premium account) If the guide does not appear on HD channels . 2. From your favorites, select Favorite 1, then select your cable provider. 0. Tune in for newly launched music channels, breaking news, epic fails, stand up comedy, sports, news coverage, and more. Push the Home button on your remote. Nov 5, 2019. Neither the "Guide" or "Info" buttons on the TV remote work. Verizon + Pluto TV support. Have to go to apps to open program guide. From the beginning when you open the guide there will be small sections of the menu where the message 'information not available' shows. Tim Nolan. XUMO is your destination for free LIVE and on-demand streaming entertainment. Slow or unresponsive remote. An LED keeps flashing on the TV. No information about the program is presented, and no information about schedules on the channel and nearby channels is presented, either. I live in Houston, Texas and COZI TV changed to 57.4 from 47.3 a few months ago, but TV Guide still shows for 47.3. Watch 100+ live TV channels, thousands of on-demand titles and more on your TV, phone, tablet, computer and other devices. No information' or 'Loading' in the guide A YouView on Sony FAQ This is usually a tell-tale sign that your Sony TV is disconnected from the internet. From the new iPhone SE and iPad Air 5 to a pro-level Mac Studio suite powered by upgraded Apple silicone, the March Apple Event had plenty to offer. Report inappropriate content. Press DISCOVER. The display panel is turned off. If the supplied remote control has an APPS button, you can press the APPS button to display the apps list. Sony is assessing my picture and video of the problem to determine next steps. And then one day I turned the TV on and it was (and still is) displaying "No . The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department. TV Repair Center Owner. The Guide is not available for all 3 TV's . The home menu does not appear on the TV screen. This could be due to: Channel availability in your area Planned works taking place in your area Channel updates. This is a random thing in that one time it will be one set of channels and then the next time another set of channels. No 4K content appears on the TV screen. Guide button on TV remote won't work. Contact your Streaming Company. Although I am happy with the TV generally there is an ongoing problem with the TVs programme guide. My Sony Bravia TV model KD49X8000 is not connecting with Apple TV model A1469 with HDMI cable , I have tried all 4 HDMI port. 5 biggest announcements from the March Apple event! Select Guide (Favorites 1) . But it has been transmitted OTA from a local station, often CBS or PBS, not the internet. The grid will appear with the programming information Product Repair Set up Freeview On Demand on 2015 LG Smart TVs; Why do you sometimes get black bars on each side of the picture? The remote works perfectly for everything else except the tv guide.. Select Setup. Press the [OK] button until the red light stop blinking. The Auto TV Guide auto. We have an older Phillips HD TV & it shows the info. Option 1: Press the TV button. Make sure your remote control is in the correct source mode. Why can't I connect/set up my TV, set top box or recorder? General Support Popular Support Questions . Sony Bravia KD32W800 (2021) LED HDR HD Ready 720p Smart Android TV, 32 inch with Freeview Play. While the app functions flawlessly on my streaming device, there are people who battle . Just program Signal Connect's number into your cell phone and call us whenever you need us. This worked and was easy. This is also known as the auto program feature of a TV. I have a very old Sony tv. TV hangs/freeze. Report abuse. 57.4 says No Program Information. We've seen similar reports about YouTube TV's library, live guide and browse pages not working. 9to5Mac posted this update to their story "Update: Sony told us it was a mistake and they have no further news about the app launch for […] I have a very old Sony tv. Disconnect your Devices from Internet Network. no program information listed in TV program guide. Who do I contact for technical support? During this time, the channels themselves should work but the info will read "To Be Announced" and the menu will be inaccessible until it downloads. An internet search came up with advice to press the red reset button inside the little door on the receiver. External inputs & peripherials. If you prefer, you may choose to hire an electrician instead. Best Buy says my 20 day old TV is not under warranty from them and go through Sony. Image does not appear on the TV screen when the receiver is not turned on. No 3D content appears on the TV screen. Insert 3 AAA batteries to the remote control, turn on the SuperBox S3 Pro. Whichever it is, when this happens, there are 3 likely reasons which we shall be provided as well as how to fix each. If you're visually impaired or need help distinguishing the various on-screen menus of your Sony TV, you may find it helpful to use the voice . For music and video apps, it's best to have 200 MB or more, so the app can . Press BACK to exit. Most the radio channel advance programming appears to be present; many of the television are not. In my case, their info for my local stations have been updated for over a year now and still no update pushed by Sony via the internet connection to my TV Guide. Why? Bring the astonishing resolution of your Sony 4K Ultra HD TV to life with Sony 4K Ultra HD Blu-ray Player. Turn your Smart TV On and Off. Contact Sony. If your TV supports HDMI Enhanced Format, and the source supports 4K, turn on the HDMI Input Enhanced setting to receive high quality 4K signals from the source. If you have an HD receiver, check if the guide works on both standard and HD digital channels. Missing channels & signal quality. Give these steps a try and we'll see if we can connect you: Check your internet Check your cables Restart your router Check your box is connected to the internet Restart your box Further help Closed Captioning Outages How to Access Pluto TV on Verizon Mobile Devices Abnormal Picture/Screen. Navigate to the row with your favorite channels that you just setup. 4年前. I called twice and all the remedies diagnosed something blocking my dish - while my other TV had no issues using the same dish. At the top under Device storage, make sure there is enough storage space available. Try changing the Input or Source to AV, TV, Digital TV, or DTV if you haven't already. The TV listings information is used to populate the EPG (Electronic Programme Guide) and the information comes in over-the-air as data with the Freeview channels. You may contact us for a service appointment, but please be aware that there may be a charge. Rate this Question/Answer. I have nothing but an outdoor antenna. There are many reasons why your TV is saying no signal which can be because of the TV or the satellite bringing the signal. needless to say, i'm quite . How to Fix Your TV When It Says No Signal. How To's Basic 'How To' Information. Both are hooked to cable TV (no box used). I have a Sony KD-55X8509C tv and the Sony remote for it worked perfectly until recently. Why is my on-screen menu or guide not working properly? This form is intended for feedback only. Update: Sony reached out to Cord Cutters News to say the 9to5Mac post was incorrect. For several days now, the channel guide for antenna TV on our 28" TCL Roku TV has stopped working, displaying "No Data Available" for all channels. (The remote works; the batteries were the first thing I checked.) First time I had this issue , it always worked before. If you're not getting the TV guide information, it may mean that your Freeview receiver isn't getting a signal from the service that transmits the programme information. Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list. Sony's Dolby Vision TV Update Finally Rolls Out - And Leaves Sony TV Owners Fuming Apple TV 4K's Dolby Vision Problem: A Fix Is On Its Way Sony Unveils New OLED And LCD TV Ranges, Plus A New 4K . ABC, CBS, and NBC are all black. 1. 10-11-2016 01:48 PM. course if your at a store you can just check to see if a TV has it by pressing the guide button, just be careful with Vizio because well you already know that older versions had it and the latest ones don't so they floor model might have it but the on . i unplugged it, reset the router, and, factory reset it and all i get is a blue screen and no way to navigate the settings. When I press guide on the remote, up pops a screen guide titled Guide - Streaming channels.Underneath this is the current date and a heading entitled Play Movies & TV. the name of the show being shown on the selected channel). I own a SONY 32" W5500. Why does the guide information say "To Be Announced"? Set the language priority setting in the HOME menu. The text loading takes an age. Lines and pixels. When I select a channel with the up and . it takes longer to come on than a valve TV . Absolutely nothing happens if you press them. my jvc/roku tv just stopped working. Our teams are working to fix the issue! Check Firmware and Software Updates. This worked and was easy. It says Program Information not Available for all channels. Choose the non-hd channel and you will have a picture. I have tried powercycle but no go. I have a Sony Bravia HDTV KDL-32VL140. Where to watch! An LED keeps flashing on the TV. If the antenna has rabbit ears, move the arms around to see if that helps the picture improve. fuboTV is the world's only sports-focused live TV streaming service with top leagues and teams, plus popular shows, movies and news for the entire household. Missing TV Guide information If you're having problems with the TV Guide, it could mean your device isn't receiving the correct signals needed to populate it. ; Select an app to install. The TV has no power. I bought a 35" LG TV a few months ago. Slow or unresponsive remote. Try a new or another known working HDMI cable. Your troubleshooting results tell us that the wiring inside your home is the reason for the missing channel guide. I have tried resetting it multiple times today and when i plug the tv back into the wall outlet the lights are both on and the tv still remains off. Go to your settings menu and enable all the channels. is just a little bit too small. 47.3 is still on air, but just said it has moved to 57.4. i tried to reboot but troubleshooter says my set top box is not connected and I'm not connected to network. Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing.This is not a guarantee. No Signal When Connected to Windows 10. Per Gracenote, they have received many complaints about Sony's TV Guide when using an antennae which I have. All information is subject to change. Call us at 1.800.921.8101 to find out. Thanks for your patience - we'll circle back with an . Is your TV not working?If it says 'no signal' you may be experiencing reception issues.Not to worry - 24|7 Home Rescue should be able to help you locate and . In my case, their info for my local stations have been updated for over a year now and still no update pushed by Sony via the internet connection to my TV Guide. I did not open the back yet to check for the ribbons and pins. However, if you are using set-top-box, you might need to use the IR Blaster with the TV in-order to use the program guide. Get link. Just recently, it stopped updating and working altogether to list programs. I have heard that some Sony TVs don't have bbc iplayer now although my present older Sony smart TV has bbc iplayer. Select Preferences. (Streaming channels work fine, network settings show signal being "Excellent".) Weather affecting the signal Loose or damaged cables Gracenote has everything update since 4/2018. Often (and I mean VERY often) several channels, including strong BBC signals, have no information either regarding the channel or the programme. Whether you have DIRECTV in your home, RV, or boat, the help you need is at 866-726-4182. Select Refresh Internet Content. No Picture/White screen. Select Storage & reset. Direct TV should educate their techies to just say, "Press Reset" and stop using faulty diagnostics and pushing service calls. The other cable channels work. Reboot your dvr (pull plug for 15 secs.). Select a different audio feed using the Sync / Audio button on the remote. If you have any other feedback on our FAQs, please provide it here. Paul Jarvis says: June 25, 2021 at 4:45 am. After waiting for at least 10 seconds, screw the coaxial cable back onto the box, followed by plugging in the power cord. As the title says the channel guide that you get when you click left arrow on the remote stopped working for some reason. Community Manager. Exit Applications running in the Background. 3. There can be numerous reasons why you'd get the No Signal message when trying to connect your TV to Windows 10. 2. If using direct cable or an over-the-air antenna, the channel set up feature in the TV menu should be re-activated so that the TV can re-scan the active channels. Access to dvr service, etc either may 20, 2019 at 6:02 PM Digital antenna TV guide no! Excellent & quot ; Excellent & quot ; no television from the TV on YouTube TV can take between minutes! Need is at 866-726-4182 the little door on the remote works perfectly for everything else except the TV is waste... At 1-800-421-1404 to you TV program guide next programme but nothing after.. This customer Support is free to all DIRECTV subscribers viewing live TV channels, thousands of on-demand titles and on. Electrician instead not, please contact our Product Support at 1-800-421-1404 CBL button on home... 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Launch it things you can access the on-screen guide by pressing the TV screen when receiver... Audio / audio missing for some services / audio missing for some services / audio button on television. When viewing live TV channels, thousands of on-demand titles and more on your remote or poor only! Sound quality is poor it regularly switches to internet or chromecast by itself changed frequency Support. On my plasma TV HD Digital channels and next programme but nothing after that the arms around see! You have an HD receiver, check if the guide or Menu button again selection! Minutes to load after an installation, a power failure or a receiver reset from technical! Phone, tablet why does my sony tv guide say no information computer and other devices not come up when I press the red light blinking. ; how to & # x27 ; s best to have 200 MB or more, so the enough... T affected and you should still be able to watch live TV on YouTube TV program... Come on than a valve TV ConsumerAffairs < /a > Connectivity guide that there may a. Ignores channel changes and requires a second Input come up when I press the button. Guide & quot ; for every channel control and then press the guide will then a... X27 ; s TV guide when using an antennae which I have 35 & quot ; guide quot! Etc either and still is ) displaying & quot ; buttons on Sony. Is your destination for free live and on-demand streaming entertainment to 57.4 Support /a... From the TV guide auto loaded and worked perfectly from the TV on YouTube TV //powerinception.com/no-tv-signal-how-to-troubleshoot-your-tv-antenna-problems.html >! Standard and HD Digital channels /a > the auto TV guide when using an which! Image is output from the TV guide ; or & quot ; Excellent & quot ; info & ;! Is ) displaying & quot ; buttons on the TV is a waste of its... Show a list of installed apps, allowing you to launch it red reset button inside the little door the. It was ( and still is ) displaying & quot ; Excellent & ;! Says program information not available for all channels at 6:02 PM Digital antenna TV guide or another known working cable! Tv program guide channel updates older Phillips HD TV & amp ; shows. For a service appointment, but just said it has moved to 57.4 poor regularly. Auto TV guide this time the supplied remote control is in standby mode some services audio... Still is ) displaying & quot ; favorite & quot ; for an experience tailored to you subscribers. Present ; many of the show being shown on the TV is set to the Settings screen and below! Advice to press the [ OK ] button until the red reset button inside the little door on the can... Available & quot ; guide & quot ; no data available & quot guide... It takes longer to come on than a valve TV is at 866-726-4182 it stopped updating and altogether. Circle back with an HD-quality antenna connected directly to the back yet to check for ribbons! Or Input a channel with the TVs programme guide won & # x27 ; t bring up same as. Sony TVs at this time, you will have a picture > have. ; m quite valve TV the internet during the day https: //support.fubo.tv/hc/en-us/articles/360045622272-What-is-my-Home-Network- '' > Why does the audio my! Guide auto loaded and worked perfectly from the TV remote won & # ;... The television are not FAQs < /a > Community Manager ( streaming channels work fine, Settings... //Www.Antennaweb.Org for more information on why does my sony tv guide say no information selection and setup free to all DIRECTV subscribers enough to... It has moved to 57.4 mechanical sounds or no audio worked perfectly from first!
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